Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you create an account, book a ride, or communicate with us. This includes:

• Name, email address, and phone number
• Payment information (processed securely through Stripe)
• Pickup and drop-off locations
• Trip history and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our transportation services
• Process your bookings and payments
• Send you confirmations, updates, and support messages
• Respond to your comments and questions
• Prevent fraud and enhance security

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Drivers: We share necessary trip details with assigned drivers
• Service Providers: Payment processors (Stripe), SMS services (Twilio), email services (SendGrid)
• Legal Requirements: When required by law or to protect rights and safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings.

7. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@jacksonvillerides.com
• Phone: (904) 555-0123
• Address: Jacksonville, FL 32202